Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you a people-focused leader who thrives on developing others and delivering great customer service? At HGS, our Team Managers are at the heart of service excellence, leading teams across our public sector campaigns. You will guide a team of Customer Service Advisors, supporting them to meet performance goals, deliver accurate service, and maintain compliance in every interaction. This role blends hands-on coaching with live operational management and offers a chance to make a real impact across public-facing services.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive Salary
• Fully remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.

What we are looking for: 

• Do you have experience leading teams in contact centre or customer service environments?
• Can you coach and motivate advisors to meet quality, compliance, and performance goals?
• Are you confident managing escalations and guiding your team through change?
• Can you balance empathy with efficiency while ensuring great customer outcomes?

If you’re ready to lead with purpose and help shape exceptional public service delivery, apply today and make your next step count.

Requirements: 

• Previous experience managing teams in contact centre or customer service settings.
• Proven ability to coach, motivate, and develop individuals to achieve KPIs.
• Strong communication and decision-making skills with attention to detail.
• Familiarity with quality assurance frameworks, adherence, and performance management.
• Proficient in using CRM systems and Microsoft Office tools.
• Able to work effectively in a remote environment.
• Resilient and adaptable, with a focus on problem-solving and continuous improvement.

#LI-BS1 #LI-Remote

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.