Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you product-minded and skilled at turning pilot insight into real adoption? At HGS, our Product Owners represent the customer within Engineering and shape AI-enabled and digital products for public sector and enterprise clients. You will run co-development and pilot programmes, translate partner feedback into prioritised product stories, and own the release cadence that moves validated features into commercial BAU. This hands-on role combines delivery, compliance and adoption.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
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Flexible working
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Refer-A-Friend bonuses
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Employee assistance programs
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25 days holiday, plus bank holidays (increasing with service)
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Development opportunities
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People-focused environment where you’ll make lifetime connections and friendships
What we are looking for:
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Do you have product ownership experience for digital or AI-enabled solutions in regulated or public sector contexts?
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Can you run co-development and pilot programmes with external partners and turn partner insight into clear, prioritised backlog items with acceptance criteria?
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Can you work with engineering to shape sprint scope and with operations to secure adoption and handover into BAU?
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Are you experienced in UAT and pilot validation, defect management, and measuring adoption and success metrics?
If this sounds like you, and you’re ready to deliver projects that make a real impact, we’d love to hear from you.
Requirements:
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Proven product ownership for digital or AI-enabled solutions, ideally in regulated or public sector contexts.
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Experience running pilots or co-development programmes with external partners and turning feedback into prioritised backlog items.
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Practical experience with Agile product practices, backlog grooming and release planning; confident in Jira and Confluence.
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Hands-on experience of UAT, pilot validation, defect management and operational handover into BAU.
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Awareness of InfoSec, GDPR and regulatory requirements relevant to public sector product delivery.
#LI-BS1 #LI-Hybrid
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
