Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

HGS UK is hiring a Vice President of Sales to lead our growth in the Retail and Consumer Goods sector, with a specific focus on Consumer-Packaged Goods (CPG). This role is about driving new business by delivering digital solutions that help consumer-facing brands transform how they engage, support, and retain their customers. You will lead sales across retail, ecommerce, and CPG organisations, selling intelligent services that combine customer experience, automation, analytics, and AI. These are delivered through HGS’s global delivery model and powered by partnerships with Microsoft, AWS, SAP, Anaplan, and others. You’ll work closely with delivery, pre-sales, and technology partners to create pipeline and close high-value deals that directly impact how brands compete in a fast-moving market. This is a high-impact role with strong executive backing, clear strategic intent, and the opportunity to define how HGS UK goes to market in this sector.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

• Competitive salary and generous package
• Be part of a pivotal organisational moment, joining fresh leadership intent on bold private sector expansion - your impact will shape HGS UK’s future trajectory.
• Enjoy genuine independence, influence go-to-market strategies, and benefit from senior leadership investing in innovation and talent.
• Take advantage of a legacy of public sector innovation while opening new revenue streams in private markets.

What we are looking for: 

• Can you build a pipeline from scratch, lead complex sales conversations, and collaborate with delivery and partner teams to close strategic deals?
• Can you translate challenges like customer churn, fulfilment friction, and fragmented channels into clear, tech-enabled solutions?
• Are you comfortable engaging clients on services enabled by platforms like Databricks, Genyses, Twilio, or UiPath?
• Do you understand how to sell into fast-moving environments, where speed, agility, and customer insight drive decisions?

We are looking for someone who brings credibility, market fluency, and the commercial leadership to win new business in a strategic growth sector.

Requirements:

• Proven success in enterprise sales within retail, consumer goods, ecommerce, or FMC
• Experience selling digitally enabled services such as CX transformation, automation, analytics, or AI
• Strong commercial understanding of customer acquisition, retention, omnichannel experience, and consumer data use
• Ability to operate independently while collaborating across delivery, solution, and alliance teams
• Must bring experience supporting retailers or CPG brands through growth, change, or digital reinvention

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As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.