Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Job Description

Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.

Kickstart your customer service career with HGS in remote, full-time permanent roles. Flexible start dates available.

HGS enables a Coaching Culture:

HGS is dedicated to fostering a coaching culture where continuous learning and development are part of everyday life. Our coaching culture empowers employees to achieve their full potential through support from colleagues, managers, and mentors, alongside regular feedback, mentoring, and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us:

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

• Fortnightly paid salary, to be confirmed- plus overtime opportunities
• Wage Stream: Access your pay when it works for you. 

• Wellness Support: Mental Health First Aiders, wellness initiatives, and Reasonable Accommodation Passports for an inclusive and supportive environment. 

• Remote or Hybrid Working: Balance work and life with our flexible working options. 

• HGS Ignite: Enjoy personalized wellness and financial perks, including our Employee Assistance Programs, to enhance your career and personal journey. 

• Generous Holiday Allowance: 28 days of holiday, inclusive of bank holidays. 

• People-Focused Environment: Thrive in a supportive workplace that fosters lifetime connections and meaningful friendships. 

• Career Development: Benefit from apprenticeship programs and development opportunities to enhance your skills and career growth. 

• Employee Referral Scheme earn cash for referring candidates to our posted roles who join us. 

What are we looking for: 

We’re looking for people with a range of strengths and experiences, depending on the opportunity. Whether your strength is explaining complex financial information clearly or showing real empathy and support to customers during their most vulnerable times, there is a campaign for you. Across our roles, we value strong communication, adaptability, resilience, and the ability to build trust while delivering a positive customer experience.

Requirements:

• Customer service or contact centre experience, including complaint handling
• A positive attitude with excellent verbal and written communication skills across multiple channels
• Strong attention to detail, basic maths skills, problem-solving ability, and resilience under pressure
• Strong IT skills, including Microsoft Office and web-based platforms
• Depending on the campaign, the ability to explain complex financial information clearly or support customers with empathy during vulnerable times

#LI-SH1 #LI-Remote

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.