Are you a natural organiser who thrives on making complex digital projects run smoothly? At HGS, our Digital Project Managers take responsibility for delivering digital and transition programmes across the UK and EMEA. From platform and portal enhancements to API integrations, third party vendor implementations and AI-enabled tool rollouts, you will turn stakeholder needs into clear delivery plans, protect the critical path and make sure projects land in business as usual. This role blends technical delivery with stakeholder leadership and benefits realisation, so you will need to be pragmatic, structured and confident working across onshore and offshore teams. 

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Why choose us?  

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future! 

• Flexible working  

• Refer-A-Friend bonuses  

• Employee assistance programs  

• 25 days holiday, plus bank holidays (increasing with service)  

• Development opportunities  

• People-focused environment where you’ll make lifetime connections and friendships  

What we are looking for:  

• Do you have experience leading digital or transition projects in BPO, contact centre or customer experience environments? 

• Can you translate stakeholder requirements into pragmatic delivery plans and maintain a single critical path across interdependent streams? 

• Are you confident coordinating vendors, cloud and platform teams while protecting service continuity during cutovers? 

• Can you run UAT and pilot validation, track adoption metrics and ensure successful handover into BAU? 

If this sounds like you, and you’re ready to deliver projects that make a real impact, we’d love to hear from you. 

Requirements:  

• Proven experience delivering digital projects or transitions in BPO, contact centre or CX-focused organisations 

• Track record of delivering platform, portal or API integration projects on time and to budget 

• Experience managing vendors and third-party suppliers, including cloud or platform partners 

• Practical experience with Agile, waterfall or hybrid delivery approaches and tools such as Jira, Confluence, MS Project or Planner 

• Experience coordinating UAT, defect management and cutovers with operations teams 

• Ability to produce concise leadership reporting, manage dependencies and escalate risks early, with onshore and offshore teams. 

#LI-BS1 #LI-Hybrid