HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 1,000+ employees across 10 countries and 23 delivery centers.

Be the steady client-facing link that protects relationships, manages risk and helps strategic accounts grow.

As a Customer Support Manager at HGS, you’ll play a key role in supporting the long-term success of our strategic client accounts. Working closely with Heads of Operations, you’ll help maintain strong client relationships, protect revenue, manage contractual commitments and keep account activity moving in a structured, consistent way. You’ll take ownership of client communication, shared inbox management, CRM records, governance actions, mitigation documentation and risk tracking, ensuring clients receive clear, timely and professional support. This is not a people-management or service-delivery management role. It is a commercially aware, client-facing position for someone who can influence stakeholders, spot risks early, keep commitments on track and support renewal readiness through confident, high-quality account stewardship.

HGS enables a Coaching Culture: HGS is dedicates to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors, through feedback mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Why Choose us:

• Competitive salary
• Fully remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships

What are we looking for: 

• Are you confident managing complex client relationships and keeping communication clear, timely and professional?
• Are you comfortable acting as the trusted link between clients, operations and internal support teams?
• Do you bring sound judgement, commercial awareness and the confidence to manage risk, governance and contractual commitments?
• Can you stay organised across high-volume inboxes, client records, actions and competing priorities without losing the detail?
• Are you resilient, credible and able to influence stakeholders in demanding or ambiguous situations?

If this sounds like you, we’d love to see your application.

Requirements:

• Experience managing complex client relationships in a BPO, outsourcing, contact centre or service-led environment
• Strong commercial awareness, including client outcomes, revenue protection, account profitability and contractual obligations
• Confident stakeholder management, influencing, negotiation and conflict management skills
• Experience supporting contract management, service commitments, governance processes and mitigation documentation
• Excellent written and verbal communication, with the ability to deliver professional, consistent client responses
• Strong organisation and administration skills, including CRM record keeping and high-volume inbox management
• Advanced Microsoft 365 skills, particularly Outlook, Excel, Word, SharePoint and Teams, with CRM experience such as Salesforce

#LI-BS1 #LI-Remote 

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.