HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Customer Service Advisor – Government Services

Fully Remote | Full-Time (37.5 Hours per Week) | Fixed-Term Contract until 31 January 2027 | £13.45 per hour (£14.80 London Living Wage)

Looking for a role that offers the flexibility of working from home, excellent support, and the opportunity to make a real difference?

We're looking for enthusiastic and customer-focused individuals to join our Government Services team on a Fixed-Term Contract until 31 January 2027.

This is an exciting opportunity to be part of a service that supports customers across the UK, helping them navigate important processes and providing clear, accurate information when they need it most. If you enjoy problem-solving, helping people and working in a fast-paced environment, we'd love to hear from you.

Working Pattern

✅ Full-Time – 37.5 hours per week

✅ Fully Remote Working

✅ Flexible shift patterns

✅ Operating Hours: 7:30am – 10:30pm, Monday to Sunday

✅ Shifts will be scheduled within these operating hours

A Culture Built Around Growth

At HGS, we are passionate about creating a coaching culture where learning, development and career progression are part of everyday life.

Our coaching culture empowers colleagues to achieve their full potential through ongoing support, mentoring, feedback and development opportunities. If you're passionate about personal growth and helping others succeed, HGS provides the ideal environment to build your career and thrive.

Why Choose HGS?

Part of the multi-billion-dollar Hinduja Group, HGS employs approximately 18,000 people across 10 countries and 30 delivery centres, delivering exceptional customer experiences for leading public and private sector organisations around the globe.

What's in it for You?

✅ £13.45 per hour (£14.80 per hour London Living Wage)

✅ Fully Remote Working – work from the comfort of your own home while remaining connected to a supportive and collaborative team

✅ Fixed-Term Contract until 31 January 2027

✅ WageStream – access your earned pay when it suits you

✅ Wellbeing Support – including Mental Health First Aiders, wellness initiatives and Employee Assistance Programmes

✅ HGS Ignite Benefits Platform – personalised wellness, lifestyle and financial benefits

✅ Generous Holiday Allowance – 28 days including bank holidays

✅ Career Development Opportunities – apprenticeships, training and development pathways to help you grow

✅ Talent Trailblazers Referral Scheme – earn rewards for referring great people to join HGS

✅ People-First Culture – supportive colleagues, meaningful connections and a workplace where you can thrive

What You'll Be Doing

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering excellent service across multiple communication channels.

You'll:

• Support customers via telephone, email, webchat and case management systems
• Resolve enquiries professionally and efficiently
• Deliver accurate information and guidance
• Maintain detailed and accurate records
• Work confidently across multiple systems and platforms
• Adapt to changing guidance, processes and priorities
• Provide a positive and professional customer experience with every interaction

What We're Looking For

We're seeking individuals who are adaptable, engaging and passionate about helping people.

Essential Skills & Experience

• Previous customer service experience
• Excellent written and verbal communication skills
• Strong attention to detail when documenting cases or interpreting information
• Confidence using Microsoft Office, CRM systems and online portals
• Ability to manage multiple communication channels effectively
• Comfortable learning new systems, processes and digital tools
• Experience within customs, movement of goods, import/export, logistics or other regulated environments would be advantageous

Join a Team That Invests in You

Whether you're looking to build your customer service career, gain experience in a government services environment, or simply want the flexibility and work-life balance of a fully remote role, this is an opportunity not to be missed.

Apply today and join our Government Services team on a Fixed-Term Contract until 31 January 2027 and start your next career journey with HGS.

#LI-SH1 #LI-Remote

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.