Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you an experienced Team Manager who enjoys leading people, driving service quality, and staying close to day-to-day customer operations? At HGS, as a Team Manager you will lead and develop a team of Customer Service Advisors delivering multi-channel customer support across calls, digital channels, and customer service platforms. You’ll play a key role in creating a positive team culture, driving performance, and ensuring customers receive a consistent, high-quality experience. This is a hands-on leadership role where you’ll coach and support your team, manage performance against agreed standards, handle escalations, and work closely with operational support teams to keep service running smoothly. Alongside people leadership, you’ll remain connected to the operation, stepping in to support live activity when required.
This role is offered as a 12-month secondment, working Monday to Friday, 08:30–17:00.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
- Competitive salary
- Fully remote working
- Refer-A-Friend bonuses
- Employee assistance programs
- 25 days holiday, plus bank holidays (increasing with service)
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
What we are looking for:
- Are you an experienced Team Manager within a customer service or contact centre environment, confident leading and motivating teams?
- Are you comfortable managing performance through coaching, feedback, and clear expectations?
- Do you have experience handling customer escalations and supporting service recovery?
- Are you confident using data, quality measures, and operational insight to improve performance?
If this sounds like a bit of you and reflects the experience you bring, we would welcome your application.
Requirements:
- Proven experience leading teams within a customer service environment
- Strong people management and coaching skills
- Confidence handling customer escalations and performance conversations
- Excellent IT skills and experience using customer service systems
- High attention to detail and a focus on quality and consistency
#LI-BS1#LI-Remote
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
