Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you an experienced Operations Manager who enjoys leading complex customer operations and building strong, credible relationships with clients?  At HGS, as an Operations Manager, you will take real ownership of multi-channel service delivery across a range of regulated and high-profile client campaigns. You will lead and develop Team Managers, drive performance against agreed standards, and act as a trusted point of contact for clients, making sure services are well governed, compliant, and delivered with confidence. If you bring solid operational experience, value accountability, and enjoy leading teams in fast-paced environments where quality and confidence matter, you will find plenty of scope here to take ownership, lead with assurance, and make a meaningful impact.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

• Competitive salary
• Fully remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships

What we are looking for: 

• Are you an experienced Operations Manager within a BPO or contact centre environment, with a track record of leading complex customer operations and delivering against KPIs and SLAs?
• Are you comfortable taking full ownership of operational performance, drawing on experience managing scale, regulatory or client scrutiny, and continuous improvement?
• Are you passionate about automation, digital solutions, and ways to enhance CX for internal and external stakeholders?
• Do you bring credibility with both clients and teams, combining strong people leadership with clear, confident operational control?

If this sounds like a bit of you and reflects the experience you bring, we would welcome your application.

Requirements: 

• Proven leadership experience leading contact centre or customer operations at scale
• Demonstrable experience working within regulated, public sector, or brand-sensitive environments.
• Exceptional stakeholder management skills, with experience engaging senior internal and external partners.
• Excellent analytical capability, with confidence using MI to drive decisions and improvements.
• Proficient IT and computer skills, particularly MS Office Suite, and AI solution knowledge preferred.

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As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.