Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Work with DBS and become a valued Customer Service Advisor, responsible for providing comprehensive assistance to a wide range of customer enquiries. You will work with our Customer Relationship Management system, gaining access to customer details, including scanned images of application forms and other relevant documents. Your role will involve accessing a wealth of information and frequently asked questions to ensure that every customer enquiry receives the highest standard of support. Whether it is through phone calls, written communications, or web chat, you will directly liaise with our customers to address their needs. Please be aware that certain accounts may involve handling confidential and sensitive information, requiring the utmost discretion and sensitivity to potentially distressing content. Join us and be part of our dedicated team delivering exceptional customer service. Please note: This is a hybrid role based in Preston.
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration
Why Choose Us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
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£12.21 an hour, plus overtime opportunities
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Central on-site location: First floor Building D, West Strand Business Park, West Strand, Preston, PR1 8UY
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Refer-A-Friend bonuses
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Employee assistance programs
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28 days holiday, inclusive of bank holidays
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Development opportunities
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People-focused environment where you’ll make lifetime connections and friendships
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Access to Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What we are looking for:
· Professionalism and focused on brand standards
· Flexible team players who enjoy a fast paced environment and variety in their role and excited by change
· Self-starters who take ownership and accountability over the customer’s journey
· Analytical and interested in legal issues
Requirements:
· Customer service/contact centre experience.
· Experience using Microsoft packages (inc Word, excel)
· Educated to GCSE standard
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
