Are you prepared to commence an exciting career as a Contact Centre Advisor? Join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassionate, ensuring every customer feels valued and protected. Start date: 30th June 2025 – Apply now to begin your journey with us! 

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Please note: You must be based in the United Kingdom, for this on-site opportunity.  

Why Choose Us?  

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future! 

Plus, working with HGS comes with benefits like: 

• £12.21 an hour 

• Flexible working  

• Refer-A-Friend bonuses 

• Employee assistance programs 

• 28 days holiday, inclusive of bank holidays 

• Development opportunities  

• People-focused environment where you’ll make lifetime connections and friendships 

• Access to Ignite, our dynamic employee benefits program, offering you personalised wellness and financial perks to enhance your career and personal journey. 

What we are looking for:  

• Application of strong emotional intelligence to safeguard vulnerable customers 

• Ability to proactively seek out and identify potential fraud 

• Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team 

• Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity 

Requirements:  

• Customer service/contact centre experience 

• IT literate, and experience using Microsoft packages (inc Word, excel)  

• Excellent communication skills, including multi-channel customer communication and complaint management. 

• Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks 

• Must be based in the United Kingdom