Are you ready to embark on an exciting career as a Customer Service Advisor working night shifts? Our team seeks proactive individuals to manage logging, identification, and arranging defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. In this role, you will handle inbound and outbound calls, as well as email communication, logging case details such as police station, duty scheme, detainee name, and offense type. You will also communicate with law enforcement regarding various crime types, which can vary in severity. We offer comprehensive training and support to ensure you can manage and handle sensitive information effectively.  

Seize the opportunity to build a rewarding career in customer service with DSCC. You'll work on a 4-nights-on, 4-nights-off rotation over an eight-week cycle, with shifts running from 8:00 PM to 8:00 AM, totaling 37.5 hours per week. Make a real difference in the lives of individuals in police custody. Apply now to register your interest! 

HGS Champions a Coaching Culture: 

HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Why choose us?  

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future! 

Plus, working with HGS comes with benefits like: 

• £13.13 an hour, plus overtime opportunities  

• Flexible working 

• Refer-A-Friend bonuses 

• Employee assistance programs 

• 28 days holiday, inclusive of bank holidays 

• Development opportunities 

• People-focused environment where you’ll make lifetime connections and friendships 

• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey. 

What we are looking for:  

We are seeking individuals with strong IT skills, including Microsoft Packages, CRM, and email, who demonstrate professionalism and focus on brand standards. Ideal candidates are flexible team players who thrive in fast-paced environments, embrace variety and change, and take ownership of the customer journey. We value those with strong analytical skills, particularly an interest in legal issues. This is a great opportunity for self-starters eager to enhance their skills and contribute to our team's success. 

Requirements:  

• Customer Service/Contact Centre experience 

• Excellent Communication and Customer Management Skills 

• Experience using Microsoft packages (including Word, excel)  

• Educated to GCSE standard  

• Must be based in England or Wales