Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you passionate about strengthening quality, compliance, and performance across digitally led public sector services?

At HGS, our Quality Analysts play a key role in supporting a major UK government digital service that helps the public access clear and essential online information. This service enables people to complete important tasks, navigate reliable guidance, and interact with government platforms with confidence. In this role, you will help ensure the accuracy, consistency, and compliance of these interactions by reviewing advisor responses, identifying areas for improvement, and converting insight into practical actions. Working closely with operational and quality leaders, you will contribute to a high performing public sector service that prioritises clarity, trust, and a dependable digital experience for users across the UK.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

• Competitive salary
• Fully remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships

What we are looking for: 

• Do you have experience working within a public sector programme in a BPO environment, where accuracy, compliance, and governance are essential
• Are you able to review customer interactions using structured QA frameworks and identify behavioural, process, or regulatory gaps
• Are you confident delivering clear, evidence based feedback to support coaching and performance improvement
• Are you someone who uses data, dashboards, and digital QA tools to identify trends that support operational decision making

If you’re ready to make a real impact within a high profile public sector service, we would love to hear from you.

Requirements:

• Experience working within a public sector programme in a BPO setting
• Strong understanding of QA frameworks, compliance standards, and regulatory expectations
• High attention to detail with the ability to identify behavioural, process, and policy related risks
• Confidence using quality monitoring systems, digital QA tools, and Microsoft Excel
• Ability to interpret operational dashboards and translate insights into improvement actions
• Strong communication skills with the ability to deliver objective, evidence based feedback
• Understanding of data protection, governance, and public sector service requirements

#LI-BS1 #LI-Remote

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.