Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you a natural organiser who thrives on making complex projects run smoothly? At HGS, our Project Managers play a vital role in leading large-scale transformation initiatives across the UK and EMEA. From onboarding major new clients to delivering continuous improvement and digital innovation, you’ll be at the heart of projects that shape the future of our business. This role is about more than timelines and budgets. You’ll be the steady hand that keeps stakeholders aligned, risks managed, and outcomes delivered. By blending structure with pragmatism, you’ll ensure projects land successfully in fast-paced, multicultural environments, while building strong relationships with clients, colleagues, and senior leaders. Please note, this is a 3-6 month fixed term contract. 

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

• Flexible working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships

What we are looking for: 

• Do you have experience leading client transitions or transformation projects in BPO or contact centre environments?
• Can you balance structure with pragmatism, tailoring your delivery approach to fit the project?
• Are you confident managing diverse, international stakeholders and multicultural teams?
• Do you know how to escalate risks early and clearly to protect outcomes?
• Are you curious about emerging digital solutions, such as AI, and how they impact service delivery?

If this sounds like you, and you’re ready to deliver projects that make a real impact, we’d love to hear from you.

Requirements: 

• Proven experience in project management, ideally within BPO, contact centres, or CX-focused organisations
• Strong track record of delivering complex projects on time, to budget, and to quality standards
• Proficiency with project management tools (MS Project, Planner, Teams, SharePoint)
• Ability to manage stakeholders at all levels, with excellent communication and influencing skills
• Familiarity with PMO principles and change management practices
• Flexibility to coordinate across geographies and adapt to fast-moving business needs

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.