Office Site: On site

Function: Operations AllConnect

Position Title: Inbound Sales Agent

Salary: R48 per hour, variable annual bonus of R500/ premium pay on nights / weekends and occasional overtime opportunities

Reports to (Title): Team Manager

Closing Date: 31st March 2026 

1. Synopsis of Role

About HGS:

Hinduja Global Solutions (HGS) - Your BPM Solution Partner!

With over four decades of experience, HGS is a leader in customer experience management. Our mission is to optimize the customer journey, making our clients more competitive. We specialize in Customer Experience Management, Back Office Processing, Contact Centres, Data Analytics, Digital and Interactive Solutions, and HR Solutions.

Join Allconnect and Turn Moving into a Seamless Experience

Moving home is one of life’s biggest transitions, and Allconnect is dedicated to making it hassle free. As a trusted service provider, Allconnect helps customers set up essential home utilities such as internet, TV, phone, and energy with ease. Instead of dealing with multiple providers separately, customers can compare options and complete their setup in a single call. HGS South Africa is looking for driven and customer-focused Sales Agents to join our on-site team in Woodstock, Cape Town, to support this service.

This is a fast-paced role where you will handle inbound sales inquiries from customers who are actively looking to set up or switch their home services. Every caller has already expressed interest in finding the right provider, and your role is to understand their needs, explain their options, and help them make the best choice. The goal is to guide customers through the process efficiently and close the sale in one interaction whenever possible. Sales Agents handle an average of 20-40 calls per day, with a target conversion rate of 30-40%. Every call you handle is from a customer actively looking for home services, meaning there is no cold calling or outbound prospecting—each interaction is a genuine opportunity to close a sale.

To learn more about Allconnect and the services you will be selling, visit www.allconnect.com.

Please note that we can only accept South African Nationals for this role.

Must have a neutral accent.

2. Principle Accountabilities

• Handle inbound sales inquiries, quickly establishing rapport and identifying customer needs.
• Deliver a consultative sales approach, ensuring tailored recommendations based on the customer's specific requirements.
• Effectively communicate product benefits, pricing, and service details to influence purchasing decisions.
• Overcome objections using active listening, negotiation, and problem-solving skills to secure a commitment.
• Achieve and exceed sales conversion targets, ensuring a high close rate on first contact.
• Process transactions and input customer details accurately into the CRM system, ensuring compliance with all documentation and regulatory requirements.
• Adapt to real-time business needs, prioritising high-value sales opportunities efficiently.
• Maintain up-to-date knowledge of products, services, and promotions, adjusting recommendations based on availability and customer suitability.
• Work collaboratively within a high-performance sales team, contributing to overall success through knowledge sharing and feedback.
• Adhere to all compliance, quality assurance, and service standards, ensuring ethical sales practices.

 Critical Skills & Job Complexity

Unique Knowledge and Skills

• Ability to work independently, managing sales priorities without constant oversight.
• Strong persuasion and negotiation skills to close sales effectively.
• Resilience in high-pressure sales environments, with quick thinking and adaptability.
• Ability to multi-task, balancing conversations with data entry.
• Adaptability to changing sales strategies and customer needs.

Contacts

Hiring Manager: SA MD and HR Manager

3. Core Competencies

4. Technical Competencies

• Strong active listening and verbal communication skills.
• Goal-oriented with a focus on exceeding sales targets.
• Effective time management in a high-volume sales environment.
• Customer-focused with a commitment to service excellence.

• Proficiency in CRM systems and sales tools.
• Understanding of upselling and cross-selling techniques.
• Ability to process and interpret customer information in real-time.
• Familiarity with contact centre operations and compliance standards.
• Drug Screening required for this role to ensure site and employee safety.

5. Training and hours 

6. Benefits 

Training provided by HGS South Africa

Operational Hours: Monday – Sunday, 17:00 – 03:00, 40-45 hours per week; flexibility essential to meet the needs of the business.  

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• Competitive salary
• Uncapped Bonus potential
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

As an equal opportunity employer, we believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood