Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

At HGS, as a Junior Team Leader working within the AllConnect campaign, you will support the delivery of inbound, warm-lead sales activity, helping customers set up essential home services including internet, TV, energy, and phone. In this leadership role, you will support the Team Leader in driving sales performance, coaching agents, and maintaining strong customer experience standards. You will not carry an individual sales target, but will play a key role in enabling team success through coaching, performance monitoring, and day-to-day operational support. This role is ideal for someone stepping into leadership for the first time, developing capability across coaching, performance management, and operational delivery in a fast-paced, target-driven contact centre environment.

HGS enables a Coaching Culture: HGS is dedicates to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors, through feedback mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Why Choose us:

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.

• Competitive Salary and shift allowance
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What are we looking for: 

• Are you ready to take your first step into leadership, supporting others to perform at their best while continuing to learn and develop yourself?
• Are you confident communicating with different people, building trust across a team, and giving clear, constructive support when it is needed?
• Do you understand what drives strong sales and customer outcomes, and can you use performance information to spot where extra coaching or support may help?
• Can you stay calm, organised, and customer-focused in a fast-paced sales environment, using sound judgement and escalating issues appropriately?

If this matches your skillset, we’d love to see your application!

Requirements:

• Basic understanding of sales processes, objection handling, and customer service techniques.
• Experience using CRM systems, telephony platforms, and Microsoft Office tools.
• Ability to interpret simple performance reports and identify trends or gaps.
• Understanding of compliance, quality assurance, and process adherence within a contact centre.

BS1#LI-Onsite

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.