HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
Are you an engaging and credible learning professional who can bring training to life, build capability, and support excellent customer outcomes?
At HGS, our Trainer plays an important role within the Business Excellence function, designing, delivering, and evaluating learning programmes that support employees throughout the operational lifecycle. You will translate client and business requirements into practical learning experiences for virtual and in-person delivery, using learner feedback, assessment outcomes, performance data, and operational insight to strengthen training effectiveness. This is an opportunity to work with a wide range of stakeholders, coach learners and colleagues, and contribute to capability and business improvement. If you are adaptable, organised, and passionate about helping others succeed, this could be the ideal next step in your career.
Please note, this is a permanent and fully on site role in Woodstock, Cape Town. It is only available for SA Nationals.
Why choose us?
HGS is a global provider of Technology, AI, and business services that helps organisations transform with confidence. We combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Part of the multi-billion-dollar Hinduja Group, HGS takes a globally local approach with more than 18,000 employees across 10 countries and 30 delivery centres.
Plus, working with HGS comes with benefits like:
Competitive Salary
Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
Medical and/or Retirement Allowance (Company Contribution)
Life and Funeral Cover (Company Contribution)
Career advancement in a fast-growing organization
People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
Do you have experience delivering engaging learning in a multi-client contact centre, business process outsourcing, or similar operational environment?
Can you adapt learning content and facilitation methods to meet client requirements, learner needs, operational changes, and business priorities?
Are you confident using feedback, assessments, quality indicators, and performance data to evaluate learning and identify capability gaps?
Do you enjoy coaching others, collaborating with stakeholders, and continuously improving the learning experience?
If this sounds like you, we would love to receive your application.
Requirements:
Demonstrable knowledge of adult learning principles, facilitation methods, and contemporary learning techniques
Experience delivering virtual, classroom, and practical learning in a multi-client contact centre, BPO, or comparable operational environment
Understanding of the full learning cycle, including needs analysis, delivery, assessment, evaluation, and continuous improvement
Strong stakeholder engagement skills, with the ability to translate client and business requirements into effective learning solutions
Coaching capability and confidence providing constructive feedback to support performance improvement
Clear written and verbal communication skills, tailored to learners, operational teams, clients, and senior stakeholders
Ability to interpret learning, quality, and performance data and turn findings into clear, actionable insight
Experience creating, maintaining, and quality-checking learning materials, facilitator notes, assessments, and training records
Competence in Microsoft Office applications and Learning Management Systems
Ability to work independently and collaboratively in a fast-paced, multi-stakeholder environment
High levels of adaptability, emotional intelligence, professional judgement, and personal credibility
Strong organisation skills, with the ability to meet demanding deadlines while protecting quality and learner experience
#LI-BS1 #LI-Onsite
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
