HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Are you an experienced frontline sales leader who thrives in fast‑paced, performance‑driven contact centre environments?

At HGS, our  Team Leaders play a key role in supporting a high‑volume inbound sales operation that helps customers set up essential home services such as internet, TV, mobile and energy. Working with warm leads from customers who are actively looking to buy, this role is focused on driving consistent sales performance through hands‑on coaching, strong floor presence and real‑time performance management. In this role, you will lead a team of frontline sales advisors, providing day‑to‑day guidance, live coaching and practical leadership to ensure conversion, quality and customer experience targets are met. You will work closely with Team Managers and operational support teams to stabilise performance, address risks early and maintain a motivated, high‑energy sales environment

HGS enables a Coaching Culture: HGS is dedicates to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors, through feedback mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. 

Why Choose us:

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.

• Competitive Salary and shift allowance
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What are we looking for: 

• Do you have experience leading frontline teams within a sales driven contact centre environment?
• Are you confident coaching advisors in objection handling, consultative selling and conversion improvement?
• Can you manage live performance and take action quickly to address gaps or risks?
• Are you comfortable using performance data and dashboards to guide daily decisions?
• Do you have experience operating within structured, compliance led sales operations?

If you are ready to step into a hands on leadership role where your coaching and performance management skills directly impact results, we would love to hear from you.

Requirements:

• Experience working as a Team Leader, Team Manager or senior advisor within a contact centre sales environment
• Strong understanding of inbound sales performance drivers, including conversion, AHT and quality
• Confidence delivering live coaching and feedback in fast‑paced environments
• Experience using CRM systems, performance dashboards and call monitoring tools
• Strong communication skills and the ability to lead by example on the floor

#LI-BS1 #LI-Onsite

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.