Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Business Account Agents (B2B)

We are looking a Business Account Agents (B2B), to continue driving our growth! Someone who enjoys a fast-paced and high growth environment that is looking to be at the front line with our clients!

What is a typical workday?

• Properly filter and answer client requests and questions via email or our client portal in English or French. Communicate well and clearly, taking the time to understand user feedback and incorporate into recommendations.
• Operating as the lead point of contact for all day-to-day matter specific to your accounts
• Process client claims for lost and damaged parcels
• Act as the liaison between the clients and the account managers.
• Work closely with all internal teams to drive towards excellence and results for your clients.
• Work hours are Mon.-Fri. 3pm - 11pm

Business and Technical Skills

• Experience in customer service and client-focused solutions roles.
• Flexibility and ability to meet with customers.
• Ability to communicate, present and influence key stakeholders at all levels of an organization.
• Excellent problem-solving and task management.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Strong verbal and written communication skills (English and French)
• Ability to handle stressful situations in a calm and measured manner.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Our goal is simple: in a constantly evolving business sector, we do not just follow. We are getting ahead and we stand out with innovative delivery services and methods. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We firmly believe that world-class talent makes no distinction with respect to gender, ethnic or national origin, sexual identity and orientation, age, religion or deficiency, but rather is enriched by these differences.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.