Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you an experienced leader who thrives on driving operational excellence and building high-performing teams? We are offering an opportunity as an Operations Manager for the Astound Broadband campaign at HGS South Africa. In this role, you’ll lead Team Managers and Advisors, align resources, and ensure service delivery meets the highest standards. You’ll act as the bridge between strategy and execution—optimising processes, fostering innovation, and driving continuous improvement in a fast-paced environment. If you’re passionate about customer experience, stakeholder collaboration, and leading through change, this could be the role for you. Please note: This is an on site position, based in Cape Town, South Africa.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
- Competitive Salary and shift allowance
- Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
- Medical and/or Retirement Allowance (Company Contribution)
- Life and Funeral Cover (Company Contribution)
- Career advancement in a fast-growing organization
- People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
- Can you align cross-functional teams and manage stakeholders to deliver business and customer outcomes?
- Do you have the analytical mindset to translate performance data into meaningful actions?
- Are you confident managing escalations and applying structured root-cause analysis?
- Can you balance short-term operational priorities with long-term strategy?
- Are you able to build high-performing teams and drive continuous improvement?
If you’re strategic, data-driven, and passionate about leading people to deliver exceptional customer experiences, this is the role for you.
Requirements:
- Proven ability to lead operations in a high-volume contact centre environment.
- Strong communication skills, written and verbal, with the ability to influence stakeholders.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), CRM, adherence, and QA monitoring systems.
- Ability to generate, analyse, and present performance reports.
- Robust experience in HR processes, including performance management, coaching, and employee engagement.
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
