Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you passionate about people and compliance, with a knack for building strong workplace relationships? At HGS, our HR Officers are the backbone of our Human Resources function, ensuring smooth operations and a positive employee experience in a fast-paced Contact Centre environment.

In this role, you’ll manage everything from recruitment and onboarding to employee relations and statutory reporting. You’ll be the trusted advisor who guides managers and employees through HR policies, labour law compliance, and disciplinary processes, while driving initiatives that boost engagement and retention. If you thrive on variety and want to make a real impact on organisational culture, this is the role for you.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive Salary and shift allowance(your hours will be on a rota and will include working between 1pm and 10pm). 
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization 
• People focused environment where you’ll make lifetime connections and friendships

What we are looking for: 

• Do you have experience in HR within a Contact Centre or BPO environment supporting 250+ employees?
• Are you confident navigating South African labour laws and handling disciplinary processes, including CCMA?
• Can you manage multiple priorities in a fast-paced setting while maintaining accuracy and confidentiality?
• Do you have strong interpersonal skills to engage effectively with employees and managers at all levels?
• Do you hold a relevant HR qualification or certification?

If this sounds like you, and you’re ready to help shape a compliant, engaging, and inclusive workplace on site in Cape Town, we’d love to hear from you.

Requirements:

• Demonstrated experience in a BPO/Contact Centre environment.
• Bachelor's degree or HR-related certification.
• Problem-solving and attention to detail.
• Strong knowledge of HR policies.
• Must be based in Cape Town, as this is an on-site role. 

#LI-BS1 #LI-Onsite

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.