Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you the kind of person who loves creating organised, safe spaces where everything runs like clockwork? At HGS, our Facilities Officers keep the wheels turning by managing building maintenance, vendor relationships, and compliance with the highest standards. Based on-site at our Woodstock, Cape Town office, you’ll play a hands-on role in ensuring the workplace is efficient, welcoming, and fully operational. If you’re proactive, detail-focused, and passionate about supporting great employee experiences, this could be your next move. Please note: You must be based in Cape Town, South Africa, for this on site opportunity.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive Salary and shift allowance
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• 10% annual performance bonus
• Mobile Allowance
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Transportation home after shifts
• People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

• Do you have experience managing facilities operations in a busy environment?
• Are you confident coordinating maintenance, safety compliance, and vendor relationships?
• Can you balance hands-on problem-solving with strong administration and record-keeping?
• Are you organised, adaptable, and comfortable working independently when needed?

If you’re all about keeping people, places, and processes in sync, this is your next step.

Requirements:

• 2–4 years’ experience in facilities or office administration, ideally in a BPO or contact centre
• National Diploma in Facilities Management, Safety, or Operations (or equivalent experience)
• Knowledge of building systems (HVAC, fire panels, UPS) and safety codes (OHSA, COIDA)
• Experience with vendor management, procurement, and asset tracking
• Effective communication skills and a proactive approach to problem-solving
• Basic understanding of IT/facilities integrations (asset disposal, server room standards)

#LI-BS1 #LI-Onsite

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.