Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Customer Service Agent – US Client – On-site (Woodstock, Cape Town)
Bring your problem‑solving skills and customer‑focused energy to a role where you can make a real impact. Join our on‑site team in Woodstock, Cape Town, as a Customer Service Agent, supporting customers through inbound calls and emails, resolving issues, and delivering personalised solutions. You’ll build rapport, troubleshoot confidently, upsell services where relevant, and document interactions accurately — all within a fast‑paced, supportive environment.
This campaign combines customer service, troubleshooting, retention, and soft sales. You’ll benefit from structured paid training, clear expectations, and uncapped earning potential.
Please note: This is an on‑site role. You must be a South African National based in Cape Town and committed to supporting US clients on a night shift.
Why Join HGS?
HGS is a global leader in customer experience management, with over 18,000 employees across nine countries. Our mission is to help clients stay competitive by delivering exceptional customer experiences. With a people‑first culture and a track record of supporting more than 1,100 leading brands, HGS is the ideal place to grow your career.
What you can expect:
- Competitive salary (after traning) – 10,000D per month (based on 52R per hour and shift allowance)
- Salary during training - R40 per hour + Shift allowance
- 15 days annual leave (increasing to 17 days after 2 years)
- Comprehensive funeral cover
- Medical insurance
- Fully funded transport home after your shift
- Flexible scheduling options
- Career growth in a fast‑expanding organisation.
- A people‑focused environment where you’ll build lasting connections.
What We’re Looking For
- Passion for delivering outstanding customer experiences.
- Strong communication and active listening skills
- Ability to connect with people and communicate clearly with patience and professionalism in a 24/7 environment.
- Confident problem‑solver who takes ownership of queries.
- Comfortable navigating multiple systems and embracing technology.
- Adaptable, open to feedback, and motivated to meet targets.
- Results‑driven, adaptable, and committed to delivering first‑class service.
If you’re ready to grow your career in a collaborative, customer‑obsessed team full of night owls, this role is for you.
Requirements
- Essential - Minimum 1 year contact centre/BPO voice experience
- Excellent communication and interpersonal skills
- Telecom experience is desirable.
- US campaign/ Night shift experience is desirable.
- Must be based in Cape Town.
- Must be a South African National
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
