Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you the kind of person who thrives on solving complex technical problems and setting the standard for best practice? At HGS, our 3rd Line Service Desk Analysts are trusted experts, leading advanced support across servers, networks, cloud platforms, and security. Based on-site at our Woodstock, Cape Town office, you’ll take ownership of critical incidents, drive system improvements, and guide the wider team with your technical expertise. If you’re proactive, solutions-focused, and ready to make a visible impact, this could be your next move.

Please note: You must be based in Cape Town, South Africa, for this on site opportunity.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

• Do you have experience delivering senior-level IT support and resolving complex escalations?
• Are you confident troubleshooting across Microsoft Server, Azure, networking, and virtualization technologies?
• Can you lead projects, mentor colleagues, and drive continuous improvement?
• Are you organised, detail-focused, and able to manage priorities independently?

If you’re driven to own complex challenges and raise the bar, this is your next step.

Requirements:

• Demonstrated and robust experience in 3rd Line IT support or senior technical escalation roles
• Strong troubleshooting skills across server, network, and cloud environments
• Expertise in Microsoft Server, Active Directory, and Office 365 administration
• Experience with virtualization (Hyper-V, VMware) and advanced networking (Cisco, VLANs)
• PowerShell scripting and automation skills
• Proven ability to lead projects and mentor team members
• Familiarity with ITIL practices and service management tools
• ITIL certification and relevant Microsoft certifications preferred

#LI-BS1 #LI-Onsite

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.