Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Are you the kind of person who thrives on digging deeper into complex technical issues and helping others grow their skills? At HGS, our 2nd Line Service Desk Analysts are the go-to experts for escalated support, combining hands-on troubleshooting with a passion for great service. Based on-site at our Woodstock, Cape Town office, you’ll resolve advanced problems across Windows, cloud services, and networks while guiding 1st Line colleagues to develop their capabilities. If you’re proactive, collaborative, and excited to take ownership of technical challenges, this could be your next move. Please note: You must be based in Cape Town, South Africa, for this on site opportunity.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? 

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

• Do you have experience resolving escalated IT issues in a service desk or technical support environment?
• Are you confident troubleshooting complex problems in Windows, Active Directory, Azure, and Office 365?
• Can you mentor others and share your knowledge to help the team grow?
• Are you organised, detail-focused, and comfortable managing your workload independently?

 If you’re passionate about technology and love making a difference—this is your moment.

Requirements:

• Prior experience in 2nd Line IT support or technical escalation roles
• Strong troubleshooting skills across Windows desktop environments and cloud services (Azure, Office 365)
• Knowledge of Active Directory administration and security protocols
• Excellent communication skills and a proactive, customer-focused mindset
• Experience mentoring or supporting junior team members
• Familiarity with ITIL processes and using ITSM tools

#LI-BS1 #LI-Onsite

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.