HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Job Description
The SOC L3 Analyst is a senior-level position responsible for handling the most complex security incidents and providing strategic direction for the SOC team. This role involves leading shifts, mentoring junior analysts, and providing strategic oversight to ensure effective detection, analysis, and response to security incidents. The L3 Analyst will leverage expertise in threat intelligence, use case management, and advanced incident response while ensuring all security measures and processes are efficiently implemented across the organization.
2. Responsibilities
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Lead the investigation and response to advanced persistent threats (APTs) and complex security incidents.
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Develop and manage security use cases, detection rules, and correlations within Azure Microsoft Sentinel or SentinelOne.
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Provide strategic guidance and oversight to L1 and L2 analysts during major incidents and escalations.
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Lead SOC shifts, ensuring proper coverage and incident management across 24x7 operations.
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Ensure that the SOC team follows proper incident response protocols, escalation procedures, and security policies.
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Collaborate with threat hunters to identify new attack patterns and improve detection capabilities.
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Review and update the organization’s incident response plan, conducting tabletop exercises and post-incident reviews.
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Conduct threat intelligence research, share insights, and integrate threat intel into operational security processes.
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Provide subject matter expertise on incident response, forensic analysis, and threat hunting.
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Assist in the management and optimization of SIEM tools, ensuring maximum efficiency and effectiveness.
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Work closely with clients and stakeholders to provide incident analysis, reports, and security recommendations.
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Generate regular reports on SOC performance, incident trends, and lessons learned.
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Lead, mentor, and train L1 and L2 analysts, enhancing team capabilities and expertise.
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Ensure shift documentation is properly maintained, and incidents are tracked and reported using Jira/Manage Engine ITSM.
3. Qualifications
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Bachelor's degree in computer science, Cybersecurity, or a related field.
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5+ years of experience in cybersecurity or information security roles, with a focus on incident response and SIEM management.
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Hands-on experience with security platforms like Azure Microsoft Sentinel or SentinelOne.
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Experience handling complex security incidents, including APTs, malware, and advanced threats.
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Expertise in developing and managing use cases and detection rules within SIEM.
Hinduja Global Solutions Limited
“For internal use only” 1 of 1 HGS-SECURE/MSSP/HGS-UK/PROPOSAL/0001
“Un-controlled if printed”.
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Proven experience in leading SOC shifts and managing a 24x7 security operations environment.
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Ability to work effectively in a 24x7 shift environment.
4. Certifications
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Certifications such as Certified Information Systems Security Professional (CISSP), GIAC Certified Incident Handler (GCIH), or Certified Ethical Hacker (CEH) are required.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
