Job Title: Client Servicing Manager (Social Media)
Experience: 6–7 years+
CTC: 12–13 LPA
Location: Mumbai (WFO – Vashi)
Timings: General Shift
Gender: Female candidates only
Background: Digital agency experience mandatory
Note: Please share CVs along with candidate photographs.
About Us
https://www.hgsinteractive.com/
HGS Interactive, a Hinduja Global Solutions company, is looking to hire a Client Servicing Manager. This role is critical in driving client satisfaction, ensuring delivery excellence, and building long-term value through strong digital and social media solutions.
Key Responsibilities
Client Relationship Management: Build and maintain strong client relationships, acting as the primary point of contact and managing expectations effectively.
Social Media Management: End-to-end handling of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.), including content planning, campaign strategy, and daily content execution tailored to each platform.
Strategic Planning: Understand client business objectives and translate them into effective digital and social media strategies in collaboration with internal teams.
Project Management: Ensure seamless execution of projects by coordinating with internal teams and external stakeholders, delivering on time, within scope and budget.
Internal Liaising: Work closely with cross-functional teams and department heads to drive output quality, timelines, and account growth.
Feedback & Reporting: Monitor performance, gather client feedback, and present insights through structured reports to both clients and internal stakeholders.
Problem Solving: Proactively identify issues, address client concerns, and implement effective solutions.
Business Growth: Identify upsell opportunities within existing accounts and support new business pitches.
Financial Management: Manage account billing, revenue tracking, spends, collections, and contribute to revenue projections.
Legal & Compliance: Oversee basic legal documentation related to client engagements, contracts, and approvals.
Brand Research: Conduct market and competitor research to strengthen strategy and campaign effectiveness.
Required Skills & Qualifications
Bachelor’s degree in Business, Marketing, Communications, or related field
Minimum 6+ years of experience in a digital marketing agency
Strong understanding of digital marketing, social media, and production processes
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts/projects simultaneously
Strong analytical, strategic thinking, and problem-solving abilities
High attention to detail and organisational skills
Preferred Skills
Experience with CRM tools and MS Office (especially Excel)
Familiarity with analytics tools like Google Analytics
Hands-on knowledge of Web, Social Media, PPC, SEO, etc.
Work Environment
Fast-paced, dynamic agency setup
Collaborative and team-driven culture
Opportunity for growth and skill development
Willingness to travel for client meetings
