Key Responsibilities

1. Exchange Online Administration

1. • Manage and maintain Exchange Online configurations, including mail flow, connectors, transport rules, and mailbox policies.

1. • Troubleshoot complex email delivery issues, spam filtering, and security policies.

1. • Implement and optimize Exchange Online features for performance and compliance.

2. Microsoft Defender for Office (MDO)

2. • Configure and manage MDO policies for anti-phishing, anti-spam, and safe attachments/links.

2. • Monitor and respond to email security alerts and incidents.

2. • Investigate phishing and malware threats.

3. Microsoft Defender Suite (Basic Knowledge)

3. • Assist with basic configuration and monitoring of other Defender tools (Defender for Endpoint, Identity, Cloud Apps).

3. • Collaborate with security teams for escalations and advanced threat resolution.

4. Incident Response & Escalation

4. • Serve as Level 2 escalation point for messaging and email security issues.

4. • Work closely with Level 1 support and SOC teams to ensure timely resolution.

5. Documentation & Reporting

5. • Maintain accurate documentation of configurations, incidents, and resolutions.

5. • Generate reports on email security posture and threat trends.