HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Job Description: Appointment Desk Clerk

Responsible for scheduling delivery appointments, managing accessorial charges, updating shipment documentation, and providing customer service support. Ensures all shipments are properly appointed and accurately recorded in the TMS.

Requirements:

• Qualification: Graduate
• Minimum 2 years of international customer service experience
• Excellent communication skills.
• Night shift & Rotational weekly of
• Experience in a CSR role required, experience and knowledge of customer service principles and practices
• Proficient knowledge of Outlook, Word and Excel; TMS and WMS systems.
• Ability to communicate effectively both orally and in writing.
• Obtain, evaluate, and handle all relevant information to resolve inquiries and complaints promptly.
• Update forms & reports / manage customers’ accounts.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.