Job Description: Process Consultant (International Voice)

Role Overview

The Process Consultant is responsible for handling customer inquiries, concerns, and service requests while ensuring smooth coordination of operational processes. 

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner

• Coordinate with internal departments for pickups, deliveries, appointments, shipping, and receiving

• Communicate with external partners such as ports, railways, 3PLs, carriers, and vendors

• Ensure accurate documentation and system updates

• Meet urgent deadlines and support operational requirements

• Identify problems and suggest process improvements

Qualifications & Skills

• Graduation mandatory

• Minimum 2 years of International voice experience in a customer service or similar role

• Excellent verbal and written communication skills

• Working knowledge of Outlook, Word, and Excel

• Experience with TMS and WMS systems preferred

• Strong organizational, analytical, and problem-solving skills

• Attention to detail and ability to work under pressure