HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Creative & Social Media Head

Work Exp - 12 years plus

CTC – upto 25 L

Location – Mumbai (Andheri/ Vashi) | WFO

Background - Leader from particularly a mid-sized agency. Not very big agency also not very small. Extensive experience in Social is required.

Team – Leading Social and Creative team

Female Candidates Mandatory.

A Leader who can head both Social Media and Creative teams. Will be involved with social media strategy and creative content development. Will oversee the creation and execution of social media campaigns, manage the team's creative output and will be responsible for complete deliverables.

Responsibilities:

• Social Media Strategy:

Develop and implement social media strategies aligned with overall marketing objectives, considering target audience, platform best practices, and industry trends. 

• Creative Strategy:

Lead the development of compelling and engaging content for social media platforms, including visuals, copy, and video, ensuring brand consistency and voice. 

• Team Management:

Manage and mentor a team of social media managers, content creators, designers, and other creative professionals, providing guidance, feedback, and opportunities for growth. 

• Budget Management:

Manage and allocate the social media and creative budgets effectively, ensuring efficient resource allocation and ROI. 

• Cross-Functional Collaboration:

Collaborate with other departments, including Account Managers, Paid Marketing, etc10to ensure alignment and synergy. 

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field. 
• 10+ years of experience in social media management and creative content development. 
• Proven track record of developing and implementing successful social media strategies. 
• Strong understanding of social media platforms, algorithms, and best practices. 
• Creative vision and ability to develop innovative content concepts. 
• Excellent communication, interpersonal, and presentation skills. 
• Ability to work independently and as part of a team in a fast-paced environment. 

Key Skills:

• Social Media Strategy & Deliverables
• Creative Strategy & Deliverables
• Team Leadership & Management
• Budget Management
• Cross-Functional Collaboration
• Creative Vision & Innovation 

Desired Skills:

• Experience with specific social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn).
• Proficiency in Graphic design and Video editing software.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.