HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Reconciliation Operations:
· Oversee end-to-end reconciliation processes for cash, bank, and nostro accounts.
· Perform root cause analysis and resolve breaks/discrepancies in reconciliation.
· Coordinate with internal departments and external banks to investigate and resolve issues.
Process Improvement:
· Identify opportunities for process automation and standardization.
· Support the implementation of best practices and continuous improvement initiatives.
Reporting and Documentation: · Prepare and review reconciliation reports for accuracy and completeness. · Ensure all reconciliations are performed in accordance with compliance and audit standards. · Maintain accurate documentation and audit trails for all reconciliation activities. Key Skills & Competencies: · Strong understanding of banking operations and financial reconciliation, particularly: o Cash Reconciliation o Nostro Reconciliation o Bank Reconciliation · Excellent analytical and problem-solving skills. · Proficient in MS Excel, reconciliation tools, and banking software. · Ability to manage multiple priorities under tight deadlines. · Strong communication skills – both written and verbal. · Experience with MIS reporting, data validation, and issue escalation management.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
