HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Job Summary

We are seeking a Business Analyst / Techno-Functional Consultant with strong expertise in HR processes (Hire-to-Retire, Time & Attendance, Learning Management) and experience working with custom-built HR applications developed by internal IT teams. The role requires a mix of HR domain knowledge, system design, creative thinking, and AI/automation awareness to enhance HR digital transformation initiatives and deliver intuitive employee experiences.

Key Responsibilities

Business Analysis & HR Process Design

• Collaborate with HR stakeholders to gather, analyze, and document business requirements across recruitment, onboarding, payroll, performance, time & attendance, learning, and exit processes.
• Work with internal IT teams to translate business needs into functional specifications for custom HR applications.
• Perform gap analysis between current processes and desired outcomes, recommending innovative solutions.
• Ensure system designs align with HR policies, compliance, and labor laws.

Techno-Functional Consulting & Application Development

• Partner with internal IT developers to design and configure custom HR applications.
• Support application testing, validation, and UAT to ensure functional accuracy.
• Contribute to data model design, workflow automation, and integration strategies across HR modules (Hire-to-Retire, T&A, LMS).
• Define requirements for API integrations with payroll, finance, and other enterprise applications.
• Identify opportunities for AI/automation (e.g., automated onboarding workflows, attendance anomaly detection, chatbot-based employee queries).

Creative Thinking, AI & Automation

• Apply creative problem-solving to design HR applications that improve usability and employee experience.
• Explore AI-driven use cases like natural language processing for HR service requests, predictive attrition modeling, and personalized learning recommendations.
• Recommend and oversee implementation of RPA (Robotic Process Automation) to reduce manual effort in HR operations.
• Evaluate new technologies and propose pilots/POCs for digital HR innovation.

Reporting, Analytics & Visualization

• Work with IT to design HR dashboards and reporting solutions using Power BI or custom reporting tools.
• Develop visual storytelling dashboards to help leadership monitor workforce trends, attendance patterns, and learning adoption.
• Enable HR leaders to leverage AI-augmented analytics for strategic decision-making.

Project & Stakeholder Management

• Lead HR technology initiatives in collaboration with business stakeholders and IT.
• Coordinate workshops, requirement discussions, and solution demos.
• Manage timelines, risks, and deliverables for HR system projects.
• Act as the liaison between HR, IT, and business leaders to ensure smooth adoption of HR applications.

Required Skills & Qualifications

• Bachelor’s/Master’s degree in HR, Information Systems, or related field.
• 8–12 years of experience as a Business Analyst / Techno-Functional Consultant in HR domain.
• Strong understanding of HR lifecycle processes (hire-to-retire, payroll, T&A, learning, exit).
• Hands-on experience in custom HR application development projects with IT teams.
• Knowledge of data modeling, SQL queries, and workflow automation.
• Strong analytical and visualization skills (Power BI or equivalent).
• Exposure to AI/automation concepts (NLP, chatbots, predictive analytics, RPA).
• Excellent communication, documentation, and stakeholder management skills.

Preferred Skills (Nice to Have)

• Experience with integration of HR applications with ERP/finance systems.
• Familiarity with cloud platforms (Azure/AWS/GCP) for HR solutions.
• Knowledge of HR data governance, privacy, and compliance.
• Project management certifications (Agile, PMP, Prince2).

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.