HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
JD for PC2
- Fluent in Both Verbal and Written Communication
- Flexible to work in Rotation Night shifts (Shifts are only during evening to support US business)
- Should poses basic technical knowledge on ISP functioning
- Handling calls and working on tickets as per the process guidelines
- Acquiring knowledge & skills of related areas of the process
- Understanding Quality & Auditing parameters
- Assumes responsibility for work activities and coordinating efforts
- Adhere to attendance and punctuality norms
- Meeting assigned productivity goals
- Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
