HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

We are looking for a motivated and results-driven Inside Sales Representative to join our sales team. This role is responsible for generating new leads, nurturing existing prospects, and closing Pre-sales primarily via phone, email, and virtual meetings. The ideal candidate will have excellent communication skills, a strong understanding of the sales process, and the ability to meet and exceed Pre-sales targets in a fast-paced environment.

Key Responsibilities:

• Conduct outbound calls /email campaigns and follow up on inbound leads to generate sales opportunities.
• Qualify prospects through discovery calls and assess their needs.
• Present and pitch products or services to prospective clients virtually or over the phone.
• Maintain a high level of product or Services knowledge to address Prospects questions and objections.
• Use CRM software (e.g., Salesforce, HubSpot) to track all sales activities and maintain accurate records.
• Work collaboratively with sales, marketing, and customer success teams to improve the sales pipeline.
• Meet or exceed monthly and quarterly quotas for leads, opportunities, and revenue.
• Maintain a strong understanding of market trends, customer needs, and competitive landscape.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• 7+ years of inside sales or telesales experience.

Preferred Qualifications:

• Proven ability to meet Pre-sales goals and KPIs.
• Excellent verbal and written communication skills.
• Experience in IT-BPS-Digital companies
• Experience in B2B sales
• Experience in company research
• Strong interpersonal skills and ability to build relationships with prospects.
• Tech-savvy with experience using CRM systems and sales tools.
• Self-motivated, organized, and goal-oriented.
• Familiarity with sales automation tools (e.g., ZoomInfo, Outreach, LinkedIn Sales Navigator).
• Experience working in a fast-paced, high-volume sales environment.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.