HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

• Research and evaluate emerging technologies (AI, Chatbot, Cloud Computing, etc.) and their potential impact on HGS accounts.
• Lead and manage implementation, ensuring smooth transitions and minimizing disruption during projects.
• Foster strong relationships and collaboration across departments to ensure successful project execution.
• Identify and mitigate potential risks associated with transformation projects, including security, compliance, and operational risks.
• Continuously stay abreast of the latest digital trends, technologies, and best practices in the industry.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.