HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

POSITION OVERVIEW

This position works closely with candidates by leading them through the entire recruitment

process and ensuring that all pertinent candidate information is captured within the assigned

database. Recruiters bridge the gap between qualified candidates and current openings and

build their business base by connecting job seekers with new positions as they help candidates

move forward in their careers.

JOB DUTIES AND RESPONSIBILITIES

Client Management

• Establish and maintain good working relationships with clients and provide information

regarding the recruitment process while properly setting expectations about profile

requirements, candidate endorsements, and hiring turnaround times

• Address the requests/inquiries of clients promptly
• Conduct regular calibration sessions with clients/hiring managers for feedback and

updates to ensure alignment in agreed-upon recruitment terms

• Perform other initiatives that can further solidify client relationship
• Resolve client escalation within a reasonable time

Recruitment Operations (Sourcing and Recruiting)

• Responsible for administration of the standard recruitment process for all open tracks

including Sourcing, conducting job interviews and placement (Offer and Due Diligence)

• Act as a subject matter expert by providing recommendations for all recruitment-related concerns
• Source, identify, and match the right candidate for an open track
• Manages candidate pool and builds own solid pipeline for future tracks Recommends sourcing activities/recruitment strategies based on yield rate and cost
• Facilitate the handoff process and communicate hiring updates on new hires to

stakeholders (Clients, Human Resources, and Operations)

• Conduct a Job Offer and extend the contract to the identified candidate
• Maintain trackers and generate reports as required
• Undertake further responsibilities that may evolve in the future

REQUIRED QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree in Human Resources,

Behavioural Science or equivalent

• At least 3 years of Recruitment working experience in BPO/RPO/Offshoring/outsourcing/Staffing Company.
• Proficient in MS Office Applications
• Detail-oriented and can multitask with strong administrative and organization skill
• Self-starter and able to work independently or with a team
• Hybrid Work Set-up (Minimum of 3 days onsite)

Note: Work timings and off days may be adjusted periodically to accommodate business requirements, with advanced notice.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.