HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

We are seeking an experienced Service Operations Administrator to join our team. The ideal candidate will have 1 to 2 years of relevant experience in customer service and be skilled in managing customer inquiries, updating databases, and handling order allocations.

RESPONSIBILITIES:

● Handle inbound calls and emails from customers, providing exceptional customer service. 
● Assist customers with inquiries related to navigating the online system.
● Manage and resolve tickets related to the creation of customer accounts and the setup of new user login credentials.
● Maintain and update customer information in the company's database, ensuring accuracy and completeness.
● Oversee the back-order system, allocating orders to appropriate company warehouses.

QUALIFICATIONS AND SKILLS:
● Minimum of 1 to 2 years of relevant experience in the customer service field.
● Experience with Salesforce or similar systems is preferred.
● Basic to intermediate knowledge of MS Excel.
● Excellent verbal English communication skills.
● High attention to detail.
● Flexibility in working schedules.
● Strong work ethics and a willingness to learn new skills.
● Ability to work independently as well as part of a team. 

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.