Job Description
Apply now
Job Title:  Recruitment Coordinator
Req Id:  2644
Posting Start Date:  6/2/26

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Job Description: 

Primary Objective

To recruit suitable personnel in accordance with client requirements as outlined in job orders assigned by Business Development Managers (BDM), Business Centre Managers (BCM), or Site Managers (SM). Recruitment must be conducted to the highest standard, aligned with company-wide policies and procedures.

 

Organisational Context

Client is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We provide tailored, end-to-end solutions in recruitment, skills, and career development across diverse sectors including Mining, Construction, Industrial, Engineering, Healthcare, Social Care, and more.

 

Key Tasks & Performance Measures

Recruitment Activities

  • Review FTMs Never Contacted Whiteboard to identify new FTMs.

  • Contact FTMs to finalise registration and direct them to complete via myworkpac.

  • Conduct interviews, reference checks, and maintain accurate records.

  • Promote myworkpac and source new FTMs through referrals.

Performance Measures:

  • GoGetters

  • Compliance Audits

  • Quality Assurance Audits

  • OSH Audits

 

Job Order Activities

  • Search for suitable FTMs via Chilli Max, Seek, LinkedIn, etc.

  • Submit FTMs to BMs/SMs for client submission.

  • Ensure compliance with PPE, qualifications, and licences.

  • Maintain contact with FTMs during assignments and record accurate termination details.

Performance Measures:

  • GoGetters

  • Chilli Max Reports

  • Non-Compliance Whiteboard

  • OSH Audits

 

Advertising

  • Ensure job advertisements meet the Job Advertising Scorecard standards.

  • Advertise roles when suitable FTMs are not identified.

Performance Measures:

  • Job Advertising Scorecard

  • Advertising Budget

 

Safety Management & WSH Compliance

  • Ensure WSH compliance for all FTMs.

  • Monitor and correct internal non-compliances.

  • Complete Induction Verification Forms and Safety Interaction Records.

  • Support injured FTMs in return-to-work processes.

Performance Measures:

  • Non-Compliance Whiteboard

  • Safety Interaction Records (SIRs)

  • WSH Audits

  • Quality Assurance Audits

 

Other Responsibilities

  • Comply with Client policies and procedures.

  • Undertake training and mentor team members.

  • Build strong relationships with BMs, SMs, and recruitment teams.

  • Focus on FTM retention and monitor commissions.

Performance Measures:

  • Training Sign Off

  • Non-Compliance Whiteboard

  • WSH Audits

  • Quality Assurance Audits

 

General Duties

  • Support a safe, respectful, and inclusive work environment.

  • Participate in meetings and team discussions.

  • Undertake additional duties as required.

Performance Measures:

  • Compliance with Client Policies

  • Audit Results (Quality, WHS, etc.)

  • Attendance at Business Meetings

 

Continuous Improvement

  • Embed continuous improvement and learning in all activities.

Performance Measures:

  • Internal and External Stakeholder Feedback

 

Personal Development

  • Engage in training and development opportunities.

  • Apply learnings to enhance performance.

  • Participate in coaching and feedback.

Performance Measures:

  • Participation in Client Training

  • Personal Training and Education Records

  • Performance Reviews

 

Position Profile

Qualifications & Experience

  • Career in labour hire/recruitment industry or relevant background (ideal but not mandatory).

Knowledge & Skills

  • Ability to work independently, manage priorities, and organise time effectively.

  • Strong attention to detail and ability to apply organisational policies.

  • Clear and professional communication skills.

  • Collaborative and respectful relationship-building.

Behaviours & Attitudes

  • Commitment to Workplace Safety and Health (WSH).

  • Ownership of tasks and accountability for outcomes.

  • Professionalism, integrity, and confidentiality.

  • Strong client focus and problem-solving skills.

  • Continuous improvement mindset aligned with Client’s Purpose and Values.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.

Apply now