HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Reviews and analyzes audits for accuracy and integrity of information. Updates Management with critical information requiring further analysis. Works to complete accurate bill records at audit completion. Responds promptly to inspector inquiries. All efforts aim to improve customer service and audit quality and maintain positive relations with customer (s) and the inspector base.

Essential Functions: (The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)

• Reviews audit results for accuracy and validity and changes the status to approved, so the completed product is sent to the client.
• Conducts analysis on audits that meet specific criteria, utilizing a variety of Quality Assurance reports, determining if there are any potential exposures.
• Updates Manager if potential exposures exist.
• Documents rating for each audit to improve quality.
• Maintains audit list to ensure timely transfer of information to client.
• Works directly with manager and teammates for continuous process improvement
• Documents feedback for each inspector to improve quality.
• Communicates promptly with both inspectors and /or management team with regards to updates, questions or problems with contracts.
• Ensuring that the processes are delivering their intended outputs.
• Reporting on the performance of the Quality Management System and on opportunities for improvement in particular to top management.
• Ensuring the promotion of customer focus throughout the organization.
• Ensuring that the integrity of the Quality Management System is maintained when changes to the QMS are planned and implemented.
• Reporting on performance of the information security management system to top management. 
• Reporting on the performance of the Occupational Health and Safety Management system to top management.
• Conforming to and participating in the requirements of the Environmental Management system. 
• Reporting on the performance of the Environmental Management system.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.