HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
The Project Coordinator will act as a vital point of contact for clients and tenants, overseeing
communication and administrative tasks to ensure the smooth execution of work orders. This
role includes entering and updating data in the CRM system, scheduling jobs, and coordinating
with trades. The ideal candidate will demonstrate strong communication skills, attention to
detail, and dedication to delivering exceptional customer service. This position is essential for
ensuring timely project execution and nurturing positive relationships with all stakeholders.
JOB DUTIES AND RESPONSIBILITIES:
• Efficiently answer, screen, and forward incoming phone calls.
• Accurately enter and update work orders in the system, ensuring all relevant
attachments are included.
• Serve as the primary point of contact for tenants and clients, managing bookings and
cancellations of work orders.
• Complete any ad-hoc duties as assigned by the Team Leader.
• Receive, assign, and invoice work orders, ensuring proper tracking and documentation.
• Maintain compliance with contractual Key Performance Indicators (KPIs).
• Schedule jobs, coordinating effectively with clients and trades.
• Liaise with trades to ensure timely execution of work that meets quality standards.
• Inform tenants of scheduled work dates and times, ensuring they are prepared.
• Address and resolve any complaints from tenants or clients regarding ongoing work.
• Ensure all documentation related to work orders is accurately stored within the system.
• Maintain a high level of customer service, fostering positive relationships with clients
and tenants
REQUIREMENTS:
• Minimum of 2 years of experience in customer service, administration, or a related field.
• Proven ability to maintain accuracy and attention to detail.
• Positive attitude with a proactive approach to problem-solving.
• Strong communication and interpersonal skills.
• Proficient in data entry and familiar with any Customer Relationship Management
(CRM) systems.
• Ability to manage multiple tasks and prioritize effectively.
• Prior experience in a coordination or administrative role is preferred.
• Demonstrated problem-solving skills and a commitment to providing exceptional
customer service
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
