HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Role Purpose

To build, maintain and improve our online product catalogue.

Position Detail

Main Responsibilities

Main responsibilities of this role include:

• Quality checking new product submissions, ensuring product names, content and images are accurate, complete and comply with quality standards.

• Quality checking product outreach forms, ensuring all requested information is complete and complies with quality standards.

• Compiling reports of any errors or missing information and returning them to the Product Catalogue Specialist.

• Ensuring products are attributed correctly to improve site search functionality.

• Liaising directly with the Temple & Webster supplier base to finalise ongoing submission projects.

• Entering submission projects and providing constant support to our internal teams so products appear on the site in accordance with internal deadlines.

• Using online tools to upload new products to the site accurately and efficiently.

• Ensuring products are classified correctly to improve site search functionality.

• Coaching suppliers through the various product information projects required to list products on Templeandwebster.com.au.

• Completing ad hoc updates to product content as requested by other departments via the merchandising ticketing system.

• Proactively identifying opportunities to improve the product addition process and associated tools.

• Liaising with internal teams to implement improvements to the product additions process.

• Conducting pre-live Quality Assurance processes and setting new products live onsite.

• Reaching out to suppliers to obtain new product submissions.

• Copywriting and editing product content.

• Performing other ad hoc tasks as requested by your manager.

Experience & Qualifications

• Highly computer literate, especially with Excel.

• Great attention to detail, with the ability to catch errors and suggest solutions.

• The ability to learn and follow established processes for product development and creation.

• Excellent written and oral communication skills.

• Ability to work autonomously and collaboratively.

• Able to adapt to a rapidly changing environment.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.