HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
Role Overview:
The purpose of the Operations Support Officer role is to deliver exceptional customer service and administrative support that contributes to the achievement of the company's objectives.
As part of the customer operations team, you will ensure all service standards are met and strong working relationships are maintained to ensure exceptional service standards for our clients. Your key functions will include, but are not limited to, Updating and maintaining our client and company database, legislative compliance tasks, OC Certificates & Company/Stratum Estate matters.
Key Responsibilities:
• Maintain data in relevant systems and other databases.
• Comply with business processing guidelines and procedures.
• Understand and follow the organisation's administration policies.
• Support the implementation of new work practices, systems and processes.
• Maintain system and process knowledge through regular training and coaching sessions.
• Attend relevant technical training and share key learnings with team members.
• Prepare and provide Certificates within the legislative timeframes.
Qualifications and Experience:
• Customer service skills
• Basic understanding of the Strata industry
• Accurate data-entry skills
• Database Management
• Competent in Microsoft applications, including Word, Excel, and Dynamics
• Knowledge of BCMax
• Desirable knowledge of strata support functions, including owners corporation certificates, company share and stratum estates, accounts payable, trust accounting, compliance, keys, updates, reception, levies and debt recovery
• Legal background would be advantageous but not essential
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
