HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
The MIS Revenue Specialist is responsible for performing post-billing reviews of all issued invoices to ensure revenue is accurately billed, fully captured, and compliant with contractual agreements. Acting as an independent control function, the role identifies billing errors, revenue leakage, and process gaps while partnering with Operations and Finance to resolve discrepancies and strengthen revenue assurance controls.
Essential Duties and Responsibilities:
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Conduct post-billing audits of 100% of issued invoices to verify billing accuracy and completeness.
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Validate invoiced amounts against contractual agreements, approved rate, supporting operational data, and billing requirements.
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Identify, investigate, and report billing discrepancies, missed billings, revenue leakage, and compliance exceptions.
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Perform root cause analysis on billing variances and recommend corrective actions.
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Collaborate with Billing, Operations, and Finance teams to resolve invoice discrepancies and recover lost revenue where applicable.
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Monitor billing trends and audit results to identify recurring issues and potential revenue risks.
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Prepare regular audit reports, revenue leakage analyses, and management dashboards.
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Recommend process improvements and control enhancements to strengthen billing accuracy and revenue assurance.
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Maintain audit documentation and ensure compliance with company policies and contractual obligations.
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Support leadership by providing insights and recommendations that improve revenue capture and reduce financial risk.
Education and/or Work Experience Requirements:
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Previous experience in Accounts Receivable, Credit Control, Finance Administration or Bookkeeping.
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Strong reconciliation and data entry skills with a high level of accuracy.
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Experience working with billing systems, payment gateways and customer account management platforms.
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Experience managing collections activities and overdue accounts.
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Strong organizational and time management skills.
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Excellent written and verbal communication skills.
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Ability to investigate and resolve discrepancies independently.
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Intermediate Microsoft Excel skills.
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Experience with SAP/ Xero billing systems is highly desirable.
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High attention to detail and strong problem-solving skills.
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Ability to manage multiple priorities in a fast-paced environment.
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
