Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Responsible for leading, monitoring, and supervising their assigned portfolio. This role ensures team efficiency, quality, and adherence to operational standards while driving overall client success.

JOB DUTIES AND RESPONSIBILITIES:

Oversee and drive team performance, including productivity, quality, and attendance.
Conduct regular audits to ensure adherence to workflows and client requirements.
Identify and address performance deficiencies at both the individual and team levels.
Enforce Standard Operating Procedures (SOPs) to maintain operational consistency.
Set clear objectives to align team efforts with organizational goals.
Facilitate effective communication between management and team members.
Conduct regular coaching sessions to support team members in achieving performance • and career goals.
Work closely with the Operations Manager to resolve roadblocks and operational issues.
Ensure compliance with operational objectives, contributing to organizational success.
Perform other duties as assigned.

REQUIREMENTS:

3+ years of experience in Revenue Cycle Management and Certification Billing/Coding
High School Diploma required; Bachelor’s Degree preferred.
In-depth knowledge of Commercial and Government Insurance plans, member • eligibility, and medical billing (preferred).
Strong understanding and adherence to HIPAA and PHI guidelines.
Familiarity with CPT, ICD-10, UB, HCFA, and 837 terminologies (preferred).
Excellent interpersonal and customer service skills.
Prior experience in coaching and career development.
Strong attention to detail, with problem-solving, analytical, and research skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with Google Suite (Google Drive, Sheets, etc.).
Basic knowledge of SQL (preferred).
Excellent verbal and written communication skills.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.