Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

We are seeking a skilled Integration Specialist to design, build, and manage integrations across SaaS applications. The ideal candidate will have strong technical expertise in APIs, workflows, and automation platforms, combined with excellent communication and problem-solving skills.

Required Qualifications

• 2–4 years of hands-on experience building and managing integrations between SaaS applications
• Strong understanding of REST and/or GraphQL APIs, webhooks, and authentication protocols (OAuth 2.0, API keys, etc.)
• Proven ability to design and document data workflows and integration logic using tools such as Albato, Zapier, Make, Workato, or similar iPaaS platforms
• Familiarity with JSON, CSV, and other common data formats used in integrations
• Ability to translate business requirements into clear technical specifications
• Strong troubleshooting and debugging skills for API and data flow issues
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Experience in SaaS environments related to events, marketing automation, CRM, or data systems (e.g., HubSpot, Salesforce, EventMobi, Marketo)
• Basic scripting or coding skills (e.g., JavaScript, Python) to handle advanced use cases
• Exposure to version control systems (e.g., Git) or documentation platforms (e.g., Confluence, Notion)
• Experience collaborating with Customer Success or Professional Services teams in a client-facing context
• Familiarity with data privacy and security best practices (GDPR, SOC 2 awareness)

Ideal Candidate Education

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field – or equivalent practical experience in technical integrations or automation
• Technical certifications in API, automation, or integration tools (e.g., Albato, Zapier Expert, Make Partner Certification) are considered an asset

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.