HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

The purpose of this role is to establish and develop strategic relationships with client stakeholders by understanding their business needs and recommending the necessary approach to drive business directives in accordance with Philippine labor laws and company-specific processes and policies.

JOB DUTIES AND RESPONSIBILITIES

• Partner with business executives, leaders, and their teams for the development of business strategies that boost productivity and growth.
• Act as the main point of contact for all concerns in relation to one’s employment including necessary documentation and certifications.
• Oversees and reviews employee movement documentation to ensure accuracy in records and
• employees are updated on their new movements and/or status within the organization.
• Conducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the client staff’s work.
• Ensures that all HR-related service level agreements(SLAs) are met within the agreed timelines.
• Consulting with line management and provide daily HR guidance.
• Analyzing trends and metrics with the HR department
• Resolving complex employee relations issues and address grievances
• Work on research and development of policies for people and human resources management and provide such technical solutions that can help in achieving the employee initiatives and campaign goals
• Closely work with HR teams to keep the work focus on HR responsibilities like discipline management, employee performance management, compensation and rewards, and employee career development
• Work as a counselor, mentor, and consultant for the business leaders to inform and ask them about the strategic planning so you can easily translate the business requirements into HR initiatives and programs.
• Analyze performance metrics like statistics on employee retention and experience to come up with ideas for improvements and enhancements.
• Collaborate with the HR and other department managers to solve any workspace and employee relations issues.
• Works on employee rewards and compensation policies, salary increments, and bonuses
• Ensure proper implementation of discipline management across all client staff of the assigned client of account in close coordination with Sr Labour Relations Consultant.
• Prepares and serves the Notices to Explain (NTEs), Decision Memos(DMs) and conducts
• Administrative Hearing with client staff of the assigned account.
• Handles the Exit Management Process(off-boarding) by ensuring separating client staff undergo a rigid and proper exit process.
• Spearheads the Exit Interview Process and leverages on the acquired information to understand

REQUIRED QUALIFICATIONS

• At least 3+ years of proven experience working with HR teams for the development of organizational revolutionary initiatives
• Sound knowledge of employee rewards and compensation campaigns, and a negotiation tactics
• Experience in employee management and dealing with executives
• Good mentorship and coaching skills
• Complete familiarity with human resource work and department attics
• Excellent communication and facilitation skills

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.