HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
The Data Entry Specialist I is responsible for basic account research and claim status verification activities. This role focuses primarily on obtaining claim status information through payer portals and outbound phone calls while ensuring accurate documentation and data integrity.
Primary Responsibilities:
• Obtain claim status updates through insurance payer portals and outbound phone calls.
• Accurately document claim status information within portfolio-specific systems.
• Enter and update patient information, billing details, and related data.
• Review and verify data for completeness and accuracy before submission.
• Escalate unresolved claim issues to appropriate team members.
• Maintain productivity and quality standards based on assigned portfolio.
• Ensure compliance with HIPAA regulations and company confidentiality standards.
• Collaborate with internal teams to support operational workflow efficiency.
• Perform additional administrative tasks as assigned.
SKILLS AND QUALIFICATION:
• 1+ years of experience in data entry and/or revenue cycle managementpreferred.
• Basic understanding of medical billing, insurance plans, and member eligibility.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Computer proficiency and experience navigating multiple systems.
• Ability to meet productivity and accuracy goals.
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
