Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

Job Summary:

The Customer Success is responsible for ensuring customer satisfaction, retention, and growth by building strong relationships, guiding customers through onboarding, and identifying opportunities for product adoption and expansion.

Key Responsibilities:

Initiative

• Takes initiative to identify opportunities and areas for improvement.
• Works autonomously towards achieving defined targets and outcomes.
• Takes initiative to solve problems and improve processes with minimal supervision.

Product Knowledge

• Has solid knowledge of the product and can guide customers on its basic functionalities and clearly articulate its benefits.

Identifying Growth Opportunities

• Identifies basic opportunities and shares leads with the sales team or senior specialists. Has sound ability to analyse customer usage and uncover needs.

Communication

• Communicates clearly with all stakeholders to resolve issues and provide product guidance.

Account Onboarding

• Assists with the onboarding process, often coordinating with other teams to ensure smooth implementation.
• Sound ability to identify risk.

Relationship Management & Customer Engagement

• Builds rapport and provides ongoing support to customers, helping them use the product effectively.

Identifying Churn Risk

• Monitors customer engagement and escalates any issues or concerns to senior team members.

Qualifications:

• At least two (2) years of experience in customer success, account management, or a client-facing role.

• Strong communication and interpersonal skills.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.