Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage. 

JOB RESPONSIBILITIES
•Handle customer inquiries via phone, email, live chat, and other communication channels.
•Deliver timely and effective solutions, ensuring service level agreements (SLAs) are consistently met or exceeded.
•Escalate complex or technical issues to the appropriate teams (e.g., Finance, Application Support, or internal Customer Support).
•Create and manage new services (e.g., canteen menus, special events, uniform shop inventory).
•Update, maintain, and improve existing services as required.

QUALIFICATIONS
•Comfortable learning and adapt to new software and tools.
•Excellent written and verbal communication skills.
•Proficient in using multiple platforms (e.g., MS Office, CRM, web-based applications).
•Strong attention to detail, organization, and time management.
•Analytical, logical thinker with a creative approach to problem-solving.
•Professional, approachable, and customer-focused demeanor.
•Collaborative team player with the ability to work independently when needed.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.